Complaints
A clear route to put things right.
We distinguish complaints about HGV247 from disputes with independent providers, while helping preserve the facts needed to assess listing or platform issues.
Include the listing URL or request reference, dates, the people involved and the outcome you are seeking.
What happens
- 01
Record
We create a reference and route the complaint to the right person within two working days.
- 02
Assess
We may request evidence or clarify whether another authority is responsible.
- 03
Respond
We explain the platform action taken or the next route available, normally within ten working days.
HGV247 cannot determine liability for a provider's repair contract or replace the courts, police, regulators or alternative dispute routes.