1. Purpose and limits
Guides explain UK HGV breakdown, repair, recovery, compliance and fleet-management topics in plain English. They are general information. They never replace an employer's procedure, a vehicle handbook, a manufacturer instruction, the Highway Code, or directions from the police, National Highways traffic officers or another road authority. Where a guide touches on safety, it says so and tells readers to call 999 first when there is danger.
2. Sourcing
Facts, figures, legal references and contact numbers are taken from primary sources wherever they exist: GOV.UK and DVSA publications, legislation.gov.uk, National Highways, the Highway Code, TyreSafe, manufacturer service literature and recognised trade bodies. Each guide lists its main sources with links and records the date on which they were last checked. Price ranges are clearly labelled as typical ranges and are not quotations.
3. Review
Every guide states who checked it and against what. Safety-critical content, including motorway procedure, tyre failures, braking and emissions systems, is reviewed against the current official guidance before publication and again when that guidance changes. Where a competent technical reviewer is required, the guide names the discipline of the reviewer.
4. Independence
HGV247 does not accept payment, products or affiliate commission for editorial content. Providers listed on HGV247 have no influence over guide content and cannot buy placement in guides. Where a guide mentions a manufacturer scheme or a breakdown-cover brand, it does so because the information is useful to readers, and it is not an endorsement.
5. Separation from providers
HGV247 is a directory and request service operated by Fleeta Limited. It does not repair or recover vehicles. Guides distinguish clearly between what HGV247 does, what an independent provider does, and what the reader must decide for themselves.
6. Use of AI tools
Drafting and research may use software tools, including AI assistance. Every published guide is read, checked against the listed sources and approved by a person before publication, and remains the responsibility of the HGV247 editorial team. Automatically imported articles are held as drafts until reviewed, and any later change to a published article returns through the same review.
7. Updates and corrections
Each guide shows its last-updated date. Rules, charges and contact numbers change; readers should always confirm against the primary source before acting. If you spot an error, tell us through the contact page quoting the guide title. Material corrections are made promptly and the update date is changed.
8. Writing standards
- British English, plain language, no exclamation marks and no exaggerated claims.
- No fabricated statistics, testimonials, provider counts or response-time promises.
- Headings that answer real questions people ask, not keyword lists.
- Accessible structure: one H1, logical headings, descriptive links, alt text on images.
- Original work. We do not copy competitor text, manufacturer copy or images without permission.