When this service may help
- Passenger vehicle immobilised
- Door or accessibility system fault
- Air, brake or electrical warning
- Engine or cooling failure
Passenger welfare
The operator remains responsible for passengers, safeguarding, onward transport and safe waiting arrangements. Raise urgent welfare or roadside danger with the appropriate emergency authority.
PSV-specific systems
Doors, ramps, lifts, multiplex electronics and body systems may need a provider with the relevant make and PSV experience.
Frequently asked questions
Does HGV247 arrange replacement transport?
Not as a standard directory function. Ask the selected provider or your operator control team about onward passenger arrangements.
Can providers attend at an attraction or hotel?
Many mobile providers can attend off-road sites, subject to access, parking and site permission.