Straight answers, quickly.

HGV247 is a UK discovery and enquiry platform for independent HGV workshops, mobile mechanics and specialist commercial-vehicle providers. HGV247 does not itself repair or recover vehicles.

Yes. Searching and sending a standard request does not require a consumer subscription. A provider charges separately for any attendance or work you agree.

No. Listed providers are independent businesses. Confirm the provider's identity, availability, ETA, terms and price before instructing them.

Treat it as an emergency. Follow your operator procedure and the relevant road authority's instructions; use 999 if there is immediate danger. Do not arrange or attempt a roadside repair where traffic makes the scene unsafe.

No. Call 999 for immediate risk to life, fire, collision or other emergency. On motorways and trunk roads, follow police and road-operator instructions.

Give the road, direction, nearest junction or marker, a reliable map pin and the safest access point. A postcode alone is often not enough for a motorway or large logistics park.

Registration, make, model, body or trailer type, axle configuration, load status and approximate gross weight. Add exact warnings, noises, leaks and what happened immediately before the stop.

Only from a safe position. A dashboard warning, tyre sidewall, damaged component or wide scene photo can help, but remove faces, personal documents, customer labels and sensitive cargo information.

No. Availability and ETA are stated by the provider and can change with traffic, weather, earlier emergencies, parts and road-authority controls.

The independent provider does. Ask for the call-out basis, travel, labour, parts, recovery mileage, VAT and cancellation terms before authorising dispatch where circumstances allow.

Tell the provider immediately. Their accepted terms determine travel or cancellation charges. Closing an HGV247 request does not automatically cancel a provider you contacted separately.

The core emergency search is intended to work without a paid account. An account can make it easier to track requests and save fleet details, but must not block access to safety information.

First preserve the quote, messages, invoice and evidence, then contact the provider. You can also report a listing to HGV247 for platform review; this does not replace legal, insurer or regulatory routes.

Yes for planned or non-urgent work. For an active roadside incident, avoid sending multiple providers unless you have explicitly cancelled the others and understand any charges.

No. Verification is a defined platform evidence check, not a warranty of every service. Fleets should assess competence, insurance, financial terms and compliance for their own use case.

No. Keep statutory inspection, defect, repair, invoice and authorisation records in the operator's controlled maintenance system.

Share only what is necessary for safe attendance. Do not include delivery documents, personal data, security codes or commercially sensitive cargo details in a public or widely distributed description.

Retention depends on the purpose, legal need and account status. The live privacy notice explains current periods and deletion rights; unnecessary precise location data should be removed promptly.

Analytics should load only after the relevant consent. Essential security, session and preference storage can operate without analytics consent where legally permitted.

Every new listing gets 12 months of free access from the day it goes live, with no card needed. After that, membership is £10 per month plus any applicable VAT, shown at checkout with the billing interval and cancellation terms. Providers who do not subscribe when the free period ends stop receiving requests until they do.

The intended launch plan is month-to-month. The live checkout and provider terms are authoritative; cancel before the next renewal in line with those terms.

No. Search visibility and enquiries depend on coverage, demand, profile quality, availability and competition. HGV247 must not promise rankings, leads or earnings.

HGV247 may ask for business identity, contact, insurance and capability evidence. The exact checks and badge meaning are published in the verification policy and can expire or be withdrawn.

Results can consider service match, distance, declared availability, verification, profile completeness and quality signals. Paid membership should not secretly override emergency relevance; sponsored placement must be labelled.

Yes. Keep availability and service radius accurate so drivers do not waste time. HGV247 may reduce visibility where repeated requests go unanswered.

Use a real staffed base for each location and an honest mobile radius. Duplicate or doorway pages created only to rank in towns where the business has no genuine coverage are not allowed.

Yes, if the request is neutral and linked to a genuine interaction. Incentivised, fabricated, selectively gated or staff-written reviews are prohibited.

The platform is designed for UK-wide discovery, but actual provider density and availability vary by place and time. Search results must be transparent when no suitable provider is currently listed.

Contact support if a disability or access need prevents you using a feature. Emergency and provider contact information should remain operable with keyboard, screen reader and text zoom.

Use the report action on the listing or email support with the profile URL and evidence. Do not publish personal documents or allegations in a public review.