When this service may help
- Immobilised vehicle cannot be safely repaired
- Collision or off-road incident
- Seized axle or driveline failure
- Loaded trailer needs specialist handling
Details that affect recovery
Accurate facts reduce the chance of an unsuitable recovery unit arriving.
- Rigid, tractor unit, trailer or drawbar combination
- Estimated vehicle and load weight
- Axle and wheel condition
- Destination preference and site access
Road authority coordination
Motorway and trunk-road incidents may be controlled by police or a road authority. Follow their instructions; they can set traffic-management and recovery requirements that take priority.
Searches people run for this
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Frequently asked questions
Can a loaded HGV be recovered?
Often, but the operator needs the load type, weight and condition before accepting the job. Hazardous or shifted loads require additional controls.
Who decides the recovery destination?
Agree the destination with the operator, subject to safety, road-authority instructions, distance, workshop acceptance and your fleet policy.