At a live road incident
Do not expose yourself or others to traffic to inspect, photograph or repair the vehicle. On a motorway follow the go left, get safe, get help sequence: move to an emergency area or the hard shoulder, get behind the barrier and use the SOS phone or call National Highways on 0300 123 5000. If you cannot leave the carriageway, stay in the cab with your seat belt on and call 999. A web directory cannot assess the scene, and nothing on this site should be read as an instruction to stay on or near a live lane.
Before engaging a provider
- Give the exact location, direction and safe access instructions.
- Describe the vehicle, trailer, load and symptoms accurately.
- Ask the provider to confirm capability, dispatch acceptance, timing and price.
- Verify who is attending and how payment will be handled.
- Do not treat a platform badge as a replacement for your own supplier checks.
Payment and impersonation
Be cautious if bank details change unexpectedly, payment is demanded to a personal account, or a caller cannot identify the request and business. Confirm using a separately obtained business contact where appropriate. HGV247 never collects repair or recovery payment on behalf of providers and never asks for card details by phone.
Reporting a concern
Tell us about inaccurate capability, impersonation, unsafe conduct, abusive communication, suspicious reviews or misuse of personal data. Preserve the listing URL, request reference and relevant messages. For crime or immediate risk, contact the appropriate authority first. Listings that fail our checks or attract credible safety complaints are suspended while we investigate.
Read before you need it
The breakdown checklist and the tyre blowout guide cover the first fifteen minutes of an incident in detail.