When this service may help
- Vehicle will not start
- Warning light or loss of power
- Air, brake or electrical fault
- Unsafe to continue the journey
Useful information to send
A clear first message saves diagnostic time and helps a provider bring the right equipment.
- Road name, direction of travel and nearest junction
- Vehicle make, model, registration and load status
- Dashboard warnings, visible leaks or unusual noises
- Whether the vehicle is in a live lane or other dangerous position
Safety comes first
If there is an immediate danger, injury, fire, spill or live-lane obstruction, contact the emergency services or the relevant road operator before arranging a mechanic. Follow your employer's breakdown procedure and do not attempt a repair in an unsafe location.
Frequently asked questions
Does HGV247 operate its own recovery fleet?
No. HGV247 helps you discover and contact independent providers. The provider confirms availability, ETA, scope and price directly.
Can I request help without creating an account?
The emergency search is designed to work without a consumer subscription. Contact details are used only to handle the request and any consented follow-up.