Available means contactable
Only show available when a responsible person can review and accept requests. An automated acknowledgement is not an accepted dispatch.
Use a realistic radius
Consider traffic, time of day, driver hours, specialist equipment and existing commitments. Narrow the radius when capacity is limited.
Close the loop
Mark requests accepted, declined, cancelled or completed. Accurate outcomes improve driver experience and platform quality controls.
Related questions
Can I switch my availability off?
Yes. Keep availability and service radius accurate so drivers do not waste time. HGV247 may reduce visibility where repeated requests go unanswered.
How are search results ranked?
Results can consider service match, distance, declared availability, verification, profile completeness and quality signals. Paid membership should not secretly override emergency relevance; sponsored placement must be labelled.
Does HGV247 guarantee an arrival time?
No. Availability and ETA are stated by the provider and can change with traffic, weather, earlier emergencies, parts and road-authority controls.