Road incidents
Send road number, carriageway direction, nearest junction, marker post or refuge number and a live map pin. Say whether police or the road operator has created traffic management.
Depots and ports
Use the goods-vehicle entrance, terminal or gate rather than the office postcode. Include the on-site contact and security process.
Rural locations
Combine a map pin with the signed road number, nearest settlement and a safe landmark. What3words can supplement these details but should not be the only locator.
Related questions
What location information should I provide?
Give the road, direction, nearest junction or marker, a reliable map pin and the safest access point. A postcode alone is often not enough for a motorway or large logistics park.
Should I upload photos?
Only from a safe position. A dashboard warning, tyre sidewall, damaged component or wide scene photo can help, but remove faces, personal documents, customer labels and sensitive cargo information.
Should we put customer or cargo data in a request?
Share only what is necessary for safe attendance. Do not include delivery documents, personal data, security codes or commercially sensitive cargo details in a public or widely distributed description.