Immediate safety
HGV247 reports are not monitored as an emergency channel. Contact 999 for immediate danger and the relevant road or site authority for an active incident.
Useful evidence
Provide the page URL, date, request or invoice reference and a concise explanation. Redact unnecessary personal and payment data.
Platform versus dispute resolution
HGV247 can investigate platform access, badges and content. Contract, payment, damage or workmanship disputes may also need the provider, card issuer, insurer, ADR service, regulator or court.
Related questions
How do I report a false listing or unsafe claim?
Use the report action on the listing or email support with the profile URL and evidence. Do not publish personal documents or allegations in a public review.
How do I raise a concern about a provider?
First preserve the quote, messages, invoice and evidence, then contact the provider. You can also report a listing to HGV247 for platform review; this does not replace legal, insurer or regulatory routes.
Can providers ask customers for reviews?
Yes, if the request is neutral and linked to a genuine interaction. Incentivised, fabricated, selectively gated or staff-written reviews are prohibited.